Get in Touch with Our Support Team

We’re committed to providing exceptional customer service to all UK-based players. Whether you have questions about your account, bonus offers, responsible gambling resources, or technical issues, our dedicated support team is here to assist you. We understand the importance of quick resolutions and maintain strict compliance with UK Gambling Commission regulations. Contact us through any of our available channels and we’ll respond promptly to ensure your gaming experience remains smooth and enjoyable.

Communication Channels and Response Times

Our customer support operates across multiple platforms to suit your preferences. Choose the method that works best for you:

  1. Live chat support available during business hours for immediate assistance
  2. Email correspondence at [email protected] for detailed inquiries requiring documentation
  3. Telephone support via +44 20 7946 0958 for urgent matters
  4. Standard response time for emails is 24 hours; live chat typically responds within 5 minutes

Support Departments and Common Issues

Our specialist teams handle various categories of requests:

  1. Account management including login issues and profile updates
  2. Bonus enquiries and promotional terms clarification
  3. Responsible gambling support and self-exclusion requests
  4. Technical problems and payment-related concerns
  5. Complaints and dispute resolution following FCA guidelines

Last updated: January 16, 2026